Contact Information

RiverSpring FIDA Plan
Participant Services,
Care Management,
Grievances and Appeals,
Coverage Determinations

1-800-950-9000 (TTY/TDD 711)
8 a.m. to 8 p.m. 7 days a week
We have free interpreter services for people who do not speak English.

RiverSpring FIDA Plan
94 West 225th Street, 2nd floor
Bronx, NY 10463

RiverSpring FIDA Plan
Pharmacy Services

1-855-898-1482 (TTY/TDD 711)
24 hours a day, 7 days a week
We have free interpreter services for people who do not speak English.
Fax 1-855-898-1483

Meridian Rx LLC
1 Campus Martius,
Suite 750
Detroit, MI 48226

RiverSpring FIDA Plan
Nurse Advice Call Line

1-800-950-9000 (TTY/TDD 711)
24 hours a day, 7 days a week
We have free interpreter services for people who do not speak English.

RiverSpring FIDA Plan
Behavioral Health Crisis Line

1-800-950-9000 (TTY/TDD 711)
24 hours a day, 7 days a week
We have free interpreter services for people who do not speak English.

Medicare

1-800-MEDICARE (1-800-633-4227)
TTY 1-877-486-2048
24 hours a day, 7 days a week
http://www.medicare.gov
(clicking on this link will take you away from RiverSringFIDA Plan’s website)

Medicaid

1-800-541-2831 (TTY 1-877-898-5849)
8 a.m. to 8 p.m. Monday through Friday,
9 a.m. to 1 p.m. Saturday

New York State Enrollment Broker

1-855-600-FIDA (1-855-600-3432)
TTY 1-888-329-1541
8:30 a.m. to 8 p.m. Monday through Friday, 10 a.m. to 6 p.m. Saturday

New York Medicaid Choice
PO Box 5081
New York, NY 10274
http://www.nymedicaidchoice.com
(clicking on this link will take you away from RiverSringFIDA Plan’s website)

FIDA Participant Ombudsman:
Independent Consumer Advocacy Network (ICAN)
(provides free, confidential assistance on any services offered by RiverSpring FIDA Plan)

1-844-614-8800 (TTY 711)
http://www.icannys.org
(clicking on this link will take you away from RiverSringFIDA Plan’s website)

 

 

Last updated on April 5, 2019